AI, biometrics and the cloud – the technologies driving change and investment in the contact centre market

With leading call centres increasing spend on the technology that enables them to deliver an enhanced customer experience, venture capital and alternative finance investors are in turn investing in the SMEs and scale-ups that deliver artificial intelligence (AI), authentication and customer engagement innovation.

Perhaps unsurprisingly then, the last 18 months have born witness to a number of investments in the technologies shaping contact centres. This is particularly true of the software-as-a-service market, which has enjoyed high valuations and similarly high levels of investment, thus enabling innovative SMEs offering customer engagement and artificial intelligence solutions to gain market traction. These investments have included BOOST&CO’s £1.5 million growth capital investment in voice security solutions provider Aeriandi, and £1.5 million in omni-channel digital solutions provider Vizolution.

In an article recently published on ITProPortal, BOOST&Co principal, Melissa Yvonnou, examined the myriad ways in which artificial intelligence (AI), biometrics, and cloud computing are changing the face of the contact centre market; and how this is in turn affecting investment in call centres and the technologies that drive them.

To read the full article, go to the ITProPortal website.

If you are a scale-up within this space and are interested in finding out how BOOST&Co could help you fund the growth and expansion of your business, have a look at the investment solutions we can provide, or send us your details and we’ll get right back to you.