Digital transformation accelerated as a result of Covid-19, with the pandemic prompting a growth in demand in the tech sector – and Milton Keynes-based Managed, which was named one of the UK’s top IT companies by the Sunday Times’ Tech Track 100 in 2016, is using a £2m loan from BOOST&Co to implement the growth strategy it formulated just before the crisis began.

Managed provides shared or dedicated IT service desks to its customers (mid-market and enterprise organisations, mostly in the private sector), and its engineers are also thought leaders in their field. The firm recently developed a groundbreaking monitoring tool that will revolutionise the way businesses handle IT, enabling large organisations to make decisions more quickly, by processing huge amounts of data in real time.

Easing the transition to a digital future

The new tool – to be trialled by a household name in 2021 – means that Managed can deliver small-, medium- or large-scale deployment of multi-tenant monitoring, automation and orchestration of the most complex IT estates. “This loan is our first external investment, and it will play a crucial role in speeding up our software’s time to market,” says chief executive John Pepper, who founded the firm in September 2009.

Managed, which prides itself on supplying all of its 24-hour IT support and services from within the UK, was named best IT managed service provider by the industry bible CRN for three consecutive years, between 2016 and 2018. The company, which has more than 85 employees, is using part of the funding from BOOST&Co to “put some rocket fuel in our jet pack” for commercial and marketing activity and to hire new staff.

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